coffeepixelsau

Terms & Conditions

When purchasing at coffeepixels.com.au you automatically accept the terms and conditions stipulated below. Consequently, we recommend that you read the terms through carefully before purchasing.

Payment

We accept the following cards:

You can choose to pay either with your PayPal account, or a credit card via Stripe.

You do not need a PayPal account to purchase at our online store, but you do need a valid email address and credit card. All prices are stated in Australian Dollars and include GST.

Purchase

In order to purchase products at coffeepixels.com.au you must fill in your personal information and payment information. Once your order has been placed you will receive a confirmation email. When your purchase has been accepted and the article is registered in our stock, you will receive a shipping confirmation stating your personal parcel number/ tracking number, so you can always track your order. 

If you have any further questions please contact us at hello@coffeepixels.com.au

Delivery

We ship to wherever you are, but for faster and easier delivery we suggest that you use a business address for delivery.

The delivery guidelines below are approximations and not a guarantee of delivery within the stated time.

Shipping

All goods are sent from Perth, Western Australia. Freight charges will appear from the order confirmation before you pay.

 

Return & exchanges

Articles bought from coffeepixels.com.au are fully returnable within 30 days upon receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns and exchanges happen at your own risk and expense and are to be handled by you. 

Refunds (if applicable)

If you wish to return your order, please contact us by email with your order number and the reason for returning. Please contact us at hello@coffepixels.com.au before sending back the goods, and we will provide you with directions for return. Please note that expense for the return shipment is paid by you. 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@coffeepixels.com.au and send your item to: [address]

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping
To return your product, you should mail your product to: [Address].

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We recommend using a return shipping provider that includes tracking.

 

Security

All communication between our payment system and the cardholder is made through an encrypted SSL-line (Secure Socket Layer). In other words only Shopify payment gateway system has access to your data. It is not possible neither for Coffeepixels nor any other unauthorized entity to see or read data, which is exchanged in connection with the purchase. At Coffeepixels your personal contact information is 100% confidential, and we guarantee that no unauthorized persons will have access to it.

 

For more information contact us at hello@coffeepixels.com.au

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